This policy explains what information VinGrab (“VinGrab”, “we”, “us”) collects and how we use it when you use the VinGrab app in Telegram, sign in with Google, tap links in VinGrab alerts, visit vingrab.com, or buy or inquire about our business products (together, the “Service”).
1. Information we collect
From the VinGrab app
- Telegram account details: your Telegram user ID, first and last name, username and language setting, and the messages and button taps you send the app.
- Phone number: when you tap “Share phone number”, Telegram sends us the number on your Telegram account. We use it to verify that each account belongs to a real person and to prevent duplicate accounts and abuse.
- Location: the coordinates you share, or the approximate location of a ZIP code you type, with the city and state. We use it only to measure distance to vehicles.
- Preferences: your saved searches, vehicle types, distance, price, mileage and age limits, alert settings and pause status.
- Activity: the alerts we sent you, and when you tap a link in an alert, the time, number of taps, IP address, browser type and referring page. Links in alerts pass through a VinGrab link so we can record this.
From Google sign-in
If you choose to link a Google account, Google shares your Google account ID, email address and whether it is verified, and the basic profile information included with sign-in (name, profile picture and language). We request only the standard openid, email and profile permissions and never ask for access to your Gmail, contacts, calendar, files or other Google data.
From business customers and inquiries
When you contact us, buy a business product or subscribe to a paid app plan, we collect your name, company, email address, phone number, the details of your request and, for paid plans, billing information handled by our payment processor.
From our website
vingrab.com does not use cookies, advertising trackers or social media pixels. Our hosting and security providers process technical information such as IP address and browser type to deliver and protect the site, and we may use privacy-friendly analytics that count visits without cookies.
From public vehicle listings
The Service analyzes vehicle listings that sellers have published publicly online, including the vehicle details, price, photos, location and listing text, and any contact details the seller chose to include.
2. How we use information
- To provide the Service, including alerts, scores, lead sheets, API responses and datasets.
- To draft first messages to sellers for dealer customers, using the public text of their listings. Dealers review and send each message themselves; we do not contact sellers on anyone's behalf.
- To verify accounts and keep the Service secure, including preventing fraud, spam and misuse.
- To measure and improve the accuracy of our valuations, scores and alerts.
- To communicate with you about the Service, your account or your inquiry.
- To comply with law and enforce our Terms of Service.
3. Google user data
VinGrab's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google sign-in data only to link your Google account to your VinGrab account, show which account is linked, and help verify and secure your account. We do not use it for advertising, do not sell it, do not include it in any business product, and do not allow people to read it except for security, legal compliance or with your permission. You can unlink Google in the app under Settings → Account, or remove access from your Google Account permissions.
4. How we share information
- Service providers that run parts of the Service for us under confidentiality obligations, such as hosting, security, messaging delivery (Telegram), sign-in (Google) and payment processing.
- Business customers: our business products contain information derived from public vehicle listings. Dealer lead sheets may include contact details that a seller published in a public listing. Datasets exclude seller personal information. Information about VinGrab app users is never included in any business product.
- Legal and safety: when we believe in good faith that the law requires it, or to protect the rights, property or safety of VinGrab, our users or others.
- Business transfers: as part of a merger, acquisition, financing or sale of assets, subject to this policy.
5. Sellers
If you listed a vehicle for sale and want your listing or contact details removed from VinGrab products, email us with a link to the listing and we will remove it and stop including it going forward.
6. How long we keep information
We keep app account information while your account is active. When you ask us to delete your account, we delete your personal information within 30 days, except where we must keep it to comply with law, resolve disputes or prevent abuse. We may keep information that no longer identifies anyone.
7. Your rights and choices
- Pause or change alerts at any time in the app, and unlink Google under Settings → Account.
- Ask to access, correct or delete your information by emailing support@vingrab.com. We may ask you to confirm the request in the app to verify it is you.
California and other state privacy rights
Depending on where you live, you may have the right to know what personal information we collect and how we use it, to access, correct or delete it, to opt out of its sale or sharing, and not to be treated differently for exercising these rights. We do not sell or share personal information about VinGrab app users. Our dealer lead sheets may include contact details that sellers published in public listings; if you are a seller and want to opt out, email support@vingrab.com with the subject “Do Not Sell or Share” and a link to your listing. You may use an authorized agent to make a request on your behalf.
8. Security
We encrypt data in transit and limit access to personal information to what is needed to run the Service. No system is perfectly secure; if a breach affects your information, we will notify you as required by law.
9. Children
The Service is intended for people 18 and older. We do not knowingly collect information from children under 13. If you believe a child has provided information to us, email us and we will delete it.
10. Changes
We may update this policy. If we make material changes, we will notify you in the app or on this page before they take effect.